Return and Refund Policy
At Hinglung, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your wall clock, we offer a straightforward return and refund process. Please review our policy below.
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging, including all accessories and documentation.
- You must provide proof of purchase (receipt or order confirmation).
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at within [3-7] days of receiving your order to request a return authorization.
- Once your return is approved, we will provide you with instructions on how to send the item back to us.
- Ship the item to the address provided, ensuring that it is securely packaged to avoid damage during transit.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within [X] business days.
Please note:
- Original shipping costs are non-refundable.
- You will be responsible for paying for your own shipping costs for returning your item.
- If the item is returned not in its original condition, or is damaged, only a partial refund may be granted.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at and follow the return process outlined above.
5. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Custom or personalized items
6. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company first. If you’ve done this and still have not received your refund, please contact us at .